"I still come to (the drop-in)... It was the first time I'd found people who believed in me. They don't tell you what to do, unless you ask for advice. They don't judge you. If somebody slips back, like on drugs, they just say 'Ok let's start again'."

From a recovering heroin addict, now in temporary housing

• We have created a safe and friendly environment
• Guests value the centre and the support we provide very highly and would like to see an increased number of sessions each week and more organised activities
• We have successfully engaged with our guests and seen significant signs of change - including newly acquired skills and increased self-confidence
• We have assisted guests to access health and social care
• Guests have been helped to obtain specialist advice/support and we have thereby helped to prevent homelessness
• Guests return to the centre even after they have been re-housed for support and social contact
• CVS North Wiltshire and The Salvation Army Chippenham Corps have achieved a very effective partnership
• The networks of each partner agency provide invaluable support for the project
• We have a strong, confident and highly trained team comprising both paid and volunteer staff
• We have an excellent record for retaining volunteer staff
• All key policies (e.g. Health and Safety) are in place, in line with good practice
• The project has been a focus for user empowerment and supported the formation of the Chippenham and Swindon User's Forum (CASUF)